top of page
  • I didn’t receive confirmation for my store credit. What should I do?
    Please make sure you're using the correct email address associated with your order. If you're still having trouble, feel free to contact our customer support department and we’ll be happy to assist you.
  • What if my order is delayed?
    Occasionally, due to high demand or career-related issues, shipments may be delayed. We’re doing our best to get your order to you as quickly as possible, and we appreciate your patience.
  • How do I return an item?
    Online Orders: Use the return label provided and complete the return form. Be sure to include your email address.
  • How can I contact customer service?
    You can reach us via phone or WhatsApp. We’re here to help! 📞 USA & Canada: +1 (347) 439-0203 ✉️ Or message us through our website's contact form.
  • I didn’t receive a confirmation email. How can I track my package?
    Feel free to reach out to our customer service team for help.
  • What should I do if I received the wrong item or my order arrived damaged?
    We’re so sorry! Please contact us right away with your order details and photos if applicable. We'll resolve it quickly.
  • Are your blankets washable?
    Yes, our blankets are machine washable! We recommend washing in cold water on a gentle cycle and laying flat to dry.
  • What materials are the blankets made of?
    Our blankets are made from 55% organic cotton and 45% acrylic yarn, ensuring they are soft, breathable, and safe for babies’ sensitive skin.
  • Do you offer gift wrapping or special packaging?
    Yes! We offer gift wrapping options at checkout to make your gift extra special. Please select the gift wrap option when placing your order.
  • Can I change or cancel my order after placing it?
    Orders can only be changed or canceled within 2 hours of placement. Please contact customer service as soon as possible if you need to make any changes.
  • Do you ship internationally?
    Yes, we ship worldwide! Shipping costs and delivery times vary by location. Please check our shipping policy for details.
  • Do you offer discounts or promotions?
    We occasionally run promotions and sales. Sign up for our newsletter to receive updates and exclusive offers.
bottom of page